In order to ensure the health and safety of agents, many organizations have transitioned employees to work from home. Maintaining strong customer relationships is key to business success, especially during times of uncertainty. Contact center agents are on the front lines interacting with customers on a daily basis, getting to know their most pressing needs and solving their core issues. Our partnership with Zendesk ensures that agents have a full view of the customer in an easy-to-use workspace. The pre-built integration deploys in minutes, scales as business needs evolve, boosts agent productivity and improves personalization for superior customer experiences. MarTech Series MTS is a business publication dedicated to helping marketers get more from marketing technology through in-depth journalism, expert author blogs and research reports. We publish high quality, relevant Marketing Technology Insights to help the business community advance martech knowledge and develop new martech skills.
Technical Support Engineer III
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NICE inContact CXone Agent for Zendesk consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Zendesk CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve.
Choose from proven success packages for the best engagement plan for your business needs. For more robust needs — including priority call routing and priority case handling options — you can choose from enhanced support packages available by monthly subscription. Most enhanced CXsuccess packages include monthly hours with a designated Customer Success Advisor who proactively works with you throughout your journey to help ensure that you realize value and continually achieve desired business results. I can get a hold of people quickly, whether it be my Account Executive or Technical Manager.